Changing Your Dines Bank Account
Changing the bank account linked to your Dines account only takes a couple of minutes to set in motion, though it does run through a short verification process afterwards to keep your payouts safe. This article walks through the whole journey, from sending your request to seeing your new account go live.
If anything below doesn't match what you're seeing on your dashboard, please get in touch and we'll help directly.
On this page
Send your bank account change request
You'll find this in your Dines account under Settings, then Venue, then Payout Settings, where there's an option called Edit Bank Account.
Selecting Edit Bank Account opens a new email in your email client, already addressed to our Customer Care inbox at care@dines.co.uk. Before sending it, please take a moment to read it through and fill in your new bank account number, sort code, account name, and a phone number we can reach you on.
We can only accept a bank account change from the email address registered to your Dines account, the same one you use to log in. Sending it from any other address means we'll need to run some extra checks to confirm the request is genuinely yours, which can hold things up, so please send it from your registered address wherever you can.
Once you've filled everything in and sent the email, we'll pick it up and send a quick confirmation to let you know it's arrived.
What happens on the security check call
After we receive your request, we'll call the phone number held on your account to run through a short security check. This simply confirms the request has genuinely come from you, and it shouldn't take more than a few minutes of your time.
During the call, we may ask you to verify a few details about your account, such as your Dines PIN number or the postcode we hold on file.
If you miss this call, please don't call the number back. For your security, all of our security check calls are made outbound only, so a returned call won't reach us. Instead, please reply to our confirmation email with a better date or time for us to try again.
Once your account is updated
Once the call is complete, we'll pass your request over to our finance team, who'll usually update your account within 24 to 48 hours. We'll send you a confirmation email as soon as the change has been made, and that's the point you can consider it done.
Thank you for reading our guide to changing your Dines bank account. If you have any questions at all, or a Knowledge Base article you'd like to see, please don't hesitate to reach out.
If you have any questions or feedback, or a Knowledge Base article you would like to see, please get in touch.
