Setting Up Payouts
On this page
You've built your menu, configured your venue, and are almost ready to go. But the most important question remains: how do you get paid?
Dines uses Stripe Connect to process payments securely and route funds to your bank account. Let's walk through the setup.
Guide
Why Stripe?
Stripe is one of the world's leading payment processors, trusted by millions of businesses. We chose Stripe Connect because it offers:
| Term | Description |
|---|---|
| Best-in-class security | Stripe is PCI Service Provider Level 1 certified, the most stringent level available in the payments industry. |
| Reliable payment routing | Funds from customer orders are routed to your bank account automatically. |
| Support for multiple payment methods | Your customers can pay with Apple Pay, Google Pay, or card. |
How-to
Step-by-Step Setup
There are two ways to get there:
| Term | Description |
|---|---|
| Via the banner | When you log in, you may see a yellow banner at the top of your Dashboard reading “Payout Details Missing: Please click here to fix now”. Click it, enter your Admin PIN, and you will be taken to the Payout Settings page. |
| Via Settings | In the left-hand navigation, go to Settings > Payout Settings. Enter your Admin PIN when prompted. |
On the Payout Settings page, enter the bank details you want your payouts sent to. Check that the account number and sort code are correct before saving.
If you need to update these details later, you can return to the Payout Settings page at any time.
Stripe requires identity verification before you can start receiving payouts. This is a standard KYC (Know Your Customer) process and involves providing some basic information about your business and its owners.
Click Complete Stripe Verification to begin the process. You will be taken to Stripe's secure onboarding page, which is embedded within your Dines Dashboard. The information required depends on your business type, but typically includes:
- Legal business name
- Registered business address
- Business type (sole trader, limited company, etc.)
- Director or owner identification
Once Stripe has verified your details, the status on your Payout Settings page will update to show that you are verified and ready to receive payouts. This usually happens within minutes, though it can occasionally take up to 24 hours if additional checks are needed.
Guide
When Do I Get Paid?
Once your Stripe verification is complete, payouts are processed weekly. Transactions from Monday to Sunday are paid out the following Friday. You can check your payout history and upcoming payouts directly from the Payout Settings page in your Dashboard.
FAQ
Frequently Asked Questions
What information do I need for the identity checks?
The specific requirements depend on your business entity type (sole trader, limited company, etc.). During the onboarding flow you'll be prompted for exactly what's needed. If you get stuck, contact care@dines.co.uk and we'll walk you through it.
Can I change my bank account later?
Yes. You can update your bank details at any time on the Payout Settings page in your Dashboard.
Is my financial data secure?
Yes. Stripe handles all sensitive payment data and is certified to the highest industry security standards. Dines never stores your full bank details or card information.
If you have any questions or feedback, or a Knowledge Base article you would like to see, please get in touch.
