Hardware Preparation Steps
It is time for Dines to visit your venue. To ensure we can provide the best possible software support on-site, it is very important to prepare hardware in advance. If devices are not updated or charged until they are on-site, this will likely cause delays due to the required Apple updates, and devices may not be ready in time for service.
The following list of pre-event hardware preparation steps will help you check over any kit that has been sitting in storage since the last event season.
Prepare before we arrive, not on-site. Charging and updating devices in advance avoids delays from Apple updates and gets your team ready in time for service.
On this page
Essential
Main preparation
Please complete these before we arrive. Failure to complete these tasks in time may lead to delays.
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Ensure iPhones/iPads and Wisepads are fully charged.
iPhones and iPads are generally charged by a Lightning cable.
Wisepads are charged by USB-C.
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Update the iPhone/iPad iOS to the latest version on each device.
This is the software on each device, which must be on the latest version to reduce the chance of bugs during service. Please consult Apple’s guide for updating iPhones and iPads here. It should not take long.
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Double-check that you have enough of the below, with spares.
iOS devices
Wisepads
Mains plugs (with the correct connections for the cables being used)
iPad / iPhone chargers
Wisepad chargers
Nice to have
Preferred but optional
These steps are not entirely essential, as we should be able to deal with them when we arrive on-site. However, if you find a spare moment, please feel free to work through the below so we are in the best place to support your team when service begins.
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Install the Dines for Venues app and make sure it is fully updated.
The Dines for Venues app can be found here. To check it is up to date, open the app, head to Functions, scroll down to Troubleshooting and tap Open App Store. If you are only given the option to Open, you are up to date. If it prompts you to Update, please do so.
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Log into the correct account and label the device.
Make sure you are logged into the correct account so you are ready to trade. Open the Dines app and enter your details. To switch account, head to Admin > Fully Sign Out From This Venue at the very bottom of the page. Please also label the iPhone/iPad so we can easily identify which account it is logged into.
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Pair devices to card readers.
Need a reminder? Please consult our guide for pairing card readers here.
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Label card readers and devices with their matched till numbers.
Ensure each card reader has a label matching the till it will be used at, for example “Till 005” and “Card Reader 005”.
If you have any questions at all, please do not hesitate to reach out to our team. We would even be happy to jump on a call to walk you through everything.
