OTPs (One-Time Passcodes)
One-Time Passcodes are a quick and secure way to log into a Dines account without needing a username or password.
Instead of entering your usual login details, you can use a temporary code that signs you in straight away. These can be helpful if you need quick access to an account, or if you are managing multiple accounts through an Organisation Account.
In this brief guide, we will explain how OTPs work, how to generate them yourself, and how to use them to log in.
On this page
The basics
What is a one-time passcode?
A One-Time Passcode (OTP) is a temporary login code that lets you access an account without entering your usual credentials. Each OTP is 12 characters long and alphanumeric. Once entered, the OTP logs you directly into the relevant account.
Example code: 7F2D-91AC-4B6E
Valid for 24 hours. All OTPs are valid for 24 hours exactly. If the code is not used within that time, it will expire and you will need to generate a new one.
Standard accounts
Requesting an OTP from the Dines team
If you need access to a regular account (not one linked to an Organisation, more on those later), our team can generate an OTP for you. Once verified, we will generate your OTP and send it to you.
Email care@dines.co.uk from the email address registered on the account you are trying to access. Emailing from your account email helps us confirm the request is legitimate before providing access.
Organisation accounts
Generating an OTP via the Organisation Dashboard
If you have access to an Organisation Account, you can generate an OTP yourself for any account linked to your Organisation.
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Log in to your Organisation Dashboard and navigate to the Linked Accounts tab. Here you will see all of the accounts connected to your Organisation. On the right-hand side of the account you wish to access, click Actions, then select One Time Passcodes from the drop-down menu.
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In the dialogue box that opens, select Create One-Time Passcode. This generates an OTP which can either be copied and pasted, or displayed as a QR code for quicker login on your device.
If you would like to learn more about Organisation Accounts and how they work, check out our article here.
Logging in · App
Logging in with an OTP: Dines for Venues app
Once you have your One-Time Passcode, there are two ways to use it to log in.
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On the login screen of the Dines for Venues app, find the “Or use a One Time Passcode” text beneath the login fields and tap it.
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On the next screen, either enter the OTP manually or scan the provided QR code with your device’s camera.
Logging in · Web browser
Logging in with an OTP: web browser
The other way to log in with an OTP is via a web browser at https://dashboard.dines.co.uk/. On the login page you will see the heading “Dines Hospitality Operating System.” Clicking once on the “D” in Dines opens the OTP login page, where you can enter your code to access the account.
Unlike the app login, the browser version requires the code to be entered manually, as the device you are using may not have a camera.
If you have any questions or feedback, or a Knowledge Base article you would like to see, please get in touch.
