How do I set up Delivery?

Getting started

Once you have enabled Delivery you can find the Delivery settings in your Dashboard under Settings > Ordering > Delivery

Step 1 - Add postcodes for the areas you can deliver to

Firstly, you add the postcode areas that your venue are able to deliver to. You do this by clicking 'Add new' and filling in the appropriate field. You also have the option to remove any Postcode areas as you please.

Step 2 - Set up Delivery Turnaround Time

Setting a Turnaround Time will delay the earliest delivery slot available to customers when ordering, giving your team the time to prepare and deliver the order. Set this to the length of time it usually takes to prepare an order and get it delivered to an average customer. Don't forget to hit save after you change the Turnaround Time

For example, if you set your Delivery Turnaround Time to 60 mins, the earliest available collection time will be at least 60 mins from the time of order.

Step 3 - Delivery Time Intervals

Delivery slots default to 15-minute intervals, which means that customers will see Delivery slots that are 15 mins apart. You can increase or decrease this interval by adjusting the setting to allow more or less slots per hour. Intervals must be between 10 and 60 minutes.

Step 4 - Receiving Delivery orders in advance

Use this setting to determine how many days (up to a maximum of 6 days) in advance that Delivery orders can be made. To only allow orders for delivery on the same day, please set to 0.

Step 5 - Adding Delivery Limits

You can now set a 'Soft Limit' and 'Hard Limit' to your deliveries so your customers can be aware of busy periods before placing their order.

Once 'Soft Limit' is reached, it will show the customer that your venues deliveries for a particular time slot is currently busy.

Once 'Hard Limit' is reached, it will show the customer that deliveries for the time slot are unavailable.

Step 6 - Delivery Hours

Use this setting to define the hours during which you offer Delivery services.